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02 March 2008

Starbucks Closing?

Starbucks CoffeeI thought it was interesting that Starbucks decided to close down operations for a few hours the other day to get back to basics.

It wasn't to do inventory, or to make repairs to machines in stores around the world. No, it was to do some targeted training with Baristas - training that would hopefully ensure the consistency of the product.

In summary - Starbucks is trying to get back to basics after focusing on everything but the product.

Good for them. And inspiration for us to dust off the 'product' every now and then just to make sure we haven't lost focus.